AcornStar Ltd — Terms and Conditions (LMS)

Effective date: 03 April 2026

Last updated: 03 April 2026

1. Who we are and how to contact us

1.1 We are AcornStar Ltd (company number 633167), registered in Ireland.

1.2 Registered office: Lowtown, Robertstown, Co. Kildare, Ireland.

1.3 Email: info@acornstar.com | Phone: +353 45 890 384

1.4 These Terms govern access to and use of our websites and learning management system (together, the Services).

2. Agreement to these Terms

2.1 By accessing or using the Services, creating an account, or placing an order, you agree to these Terms and the documents referenced in them.

2.2 If you do not agree, do not use the Services or purchase any courses.

3. Related policies and documents

3.1 Privacy Notice | 3.2 Cookie Policy | 3.3 Data Processing Addendum (DPA)

4. Definitions

• Business Customer: Any entity purchasing access for employees or contractors.

• Courses: Digital training materials, videos, and assessments.

• User: An individual granted specific access credentials.

5. Individual Use and Group Training Prohibition

5.1 Individual Licensing. These courses are licensed for individual use only. Each user must maintain their own separate login credentials and access the platform individually.

5.2 Independent Completion. While organisations may purchase multiple licences for their employees or staff members, each individual user must complete the course independently using their own account.

5.3 Express Prohibition. Trainers, educators, or other individuals are expressly prohibited from using our course materials to conduct group training, classroom instruction, or any form of collective learning delivery.

5.4 Breach of Rights. Any such use constitutes a breach of copyright and intellectual property rights. AcornStar reserves the right to enforce these rights through legal action and to terminate access for any account found in violation of this provision.

6. Intellectual Property & Copyright Enforcement

6.1 The Services and Courses (including text, videos, and branding) are the proprietary intellectual property of AcornStar Ltd.

6.2 Monitoring. We monitor login patterns and IP access for signs of account sharing or unauthorised group usage.

6.3 Remedies. In the event of a violation of Clause 5, we reserve the right to:

• (a) Immediately terminate access without refund;

• (b) Issue an invoice for the total number of individuals trained at our standard per-head rate; and

• (c) Pursue all available legal remedies to protect our copyright.

7. Ordering and Access

7.1 Formation of Contract. A contract forms when we provide access credentials.

7.2 Support. Support is available Monday–Friday, 09:00–17:00 (Ireland time), excluding Irish public holidays.

8. Pricing and Payment

8.1 VAT. Business Customers outside Ireland may be responsible for VAT under the reverse charge mechanism.

8.2 Payment Terms. Invoiced amounts are due within 30 days. Access may be suspended for late payment.

9. Consumer Terms (Apply only to Individuals)

9.1 Digital Content. If you log in and start the Course, you acknowledge you lose the right to withdraw as digital delivery has commenced.

10. Business Terms (Apply only to Companies)

10.1 Named Users. Seats are non-transferable once a Course has been started.

10.2 Liability. Our total liability is limited to the fees paid by you in the 12 months preceding a claim.

11. Privacy and Data

11.1 Employer Visibility. In B2B deployments, your employer (the Controller) has access to your progress and assessment results for compliance and training purposes.

12. Industry-Specific Disclaimers

12.1 Accreditation. We are not liable for changes to accreditation status or syllabus requirements mandated by third-party awarding bodies (e.g., FSAI, QQI).

12.2 Compliance. You remain responsible for ensuring your organisation meets all specific health and safety legal requirements.

13. Events outside our control

13.1 We are not liable for outages caused by cloud providers or utility failures.

14. Governing law

14.1 This Agreement is governed by the laws of Ireland. The parties submit to the exclusive jurisdiction of the Irish courts.